Refund and Cancellation Policy

1. Subscriptions and payments

IKA Studios may offer subscriptions, trials, one-time purchases, credits, add-ons, and other digital products. The applicable price, billing period, renewal terms, and product details are displayed before purchase.

Subscriptions automatically renew unless canceled before the next billing date.

2. Cancellation

You may cancel your subscription at any time through your account's subscription settings or the subscription management link in your purchase confirmation email.

Cancellation takes effect at the end of the current billing period. You will retain access until that date and will not be charged for another billing period.

3. Refunds

You may submit a refund request within 14 calendar days of the relevant transaction date.

Refund requests are reviewed on a case-by-case basis. If a request is approved, the refund is issued as a full refund of the relevant transaction to the original payment method used for the purchase. We do not issue partial refunds of a single transaction. Submitting a request within 14 days does not guarantee approval.

Refunds apply only to the transaction for which the request was properly made. Refunds are not issued retroactively for previous billing periods.

This policy does not limit any mandatory consumer rights available under applicable law. Where applicable law provides stronger rights, those rights will prevail.

4. How to request a refund

You can request a refund by:

• Using the receipt or subscription management link in your purchase confirmation email
• Contacting us at support@ikastudios.net

Please include the email address associated with your purchase and your transaction ID or order number so we can locate your payment. We may ask for additional information to verify your identity and validate your purchase.

If approved, the refund will be returned to the original payment method where possible within 14 calendar days of approval. Depending on your bank or card issuer, it may take several additional business days for the refund to appear on your statement.

5. Technical issues

If you experience a technical problem, contact support@ikastudios.net. We will try to resolve the issue promptly. You may still submit a refund request within the 14-day period described above.

6. Chargebacks and payment disputes

Please contact our support team before initiating a chargeback with your bank or payment provider. Starting a chargeback may result in temporary suspension of access while the payment dispute is reviewed. This does not affect your rights under applicable consumer protection or card scheme rules.

7. Policy updates

We may update this policy when necessary. The version in effect on the transaction date will apply to that purchase.

Questions

For questions, contact support@ikastudios.net.